Frequently asked Questions
The following is what others have already asked. It may be helpful for you to read.
Q. How will I know I have an actual booking?
A. You only have a booking when you have paid your reservation deposit and have a Reservation Number. If you do not have a Reservation Number you do not have a booking.
Q. Does the RV have air conditioning?
A. All of our units have air conditioning, some units have 2 AC units.
Q. How will I know if my site has enough power to run the air conditioning?
A. When booking your campsite ensure that it supplies a minimum of 30 Amp power.
Q. My site has no sewer hook-up. What happens when the holding tank gets full?
A. It is the responsibility of the renter to have the holding tank emptied. The campgrounds have a list of companies that will come to your site for approximately $25. A $25 non-sewer site charge will be applied.
Q. How long will the holding tanks last?
A. With a family of four it lasts about four days with moderate use. We recommend to use campground showers and other facilities. Take care not to leave the toilet running!
Q. Can I tow the unit myself?
A. We do not currently allow self-tows.
Q. Is propane supplied?
A. Yes it is. However, it is for the exclusive use of the trailer. Tanks are not to be used for BBQs, firepits, or any other purposes. If the tanks are removed from the trailer, there will be a $100 charge. You do not have to return the tank full.
Q. Do you supply Barbecues?
Q. How far does the electrical cord reach?
A. With the extension it will reach 50 feet.
Q. Can we rent other than from Saturday or Sunday?
A. Not during our peak summer months. You can rent from any day during the off season from Sept 6 to June 20th.
Q. When are the final rental charges and damage deposit due?
A. All Charges are due 45 days prior to your rental date with no exception. It will automatically be charged to the credit card on file unless instructed otherwise. A $500 Damage Deposit authorization will be processed on your credit card 14 days prior to your rental date.
Q. How soon do I get my damage deposit refunded?
A. We do not take the $500 damage deposit. It is an authorization only. The authorization is removed by your credit card company approximately 14 days after the return of the trailer with no damage or additional required cleaning. It may take several days for the authorization to be fully removed from your account. This is due to Credit Card company policies and beyond our control.
Q. What time will my RV arrive at our campsite?
A. Between 2 - 5 PM. The earliest it might arrive is 2 PM. The average time is approximately 4 PM.
Q. What time do we have to be out of the Trailer on the day we leave?
A. Check out time is 10 AM sharp with no exceptions. 9 AM for Peachland campgrounds. 9:30 AM for Oliver campgrounds.
Q. Will the awnings be set up when we arrive?
A. It is the responsibility of the renter to read and follow the instructions provided in the unit and to set up their own awning. If for some reason you encounter difficulties please call the office! Please note, should you choose to use the awning you do so at your own risk and will be responsible for any damage that may occur due to wind etc. Each awning has been checked for proper operation and damage and sealed with a security tab. If the seal is broken the renter assumes full responsibility for the awning. Renters have 24 hours from the time of delivery to discuss any awning concerns.
Q. Do you book the campsite for us?
A. No, it is the responsibility of the renter to choose the campground and arrange the site ensuring the site will accommodate the size of the Trailer you are renting from us.